Dear Valued Customers,
Due to the impact of COVID-19, our regular delivery time frame is currently being affected by extra precautions we have put in place to protect the health and safety of both you and our team. We thank you for your business, and we are sorry if you are still waiting for your order.
We are so glad to see our fellow Australians supporting our business with the importance of supporting Australian manufacture more important now than it has ever been during this unprecedented time.
We are experiencing extensive delays getting back to all our customers, but we want you to know that we are working on packing and shipping orders as fast as possible, as we also adhere to social distancing restrictions in our warehouse.
Our carriers are also experiencing delays in delivery due in part to.
- Reductionin freight capacity
- Significant increase in shipment volumes
- New Health and safety requirements and regulations
We understand these delays are frustrating, and although we cannot directly control the action of third-party affiliates, we are doing all we can to be as open and transparent to you our valued customers and as such have implemented live shipment tracking on all orders placed.
Thank you for your patience during what is a challenging time for all of us and we hope your new decorative screen was worth the wait. Should you have any further questions or concerns please feel free to contact our Team via email on email@example.com or (03) 8390-0306
The QAQ Team